Refund & Cancellation Policy

1. Boutique Return & Exchange Philosophy

At LIYARA FASHION, every kurti, set, and ensemble is handcrafted with utmost care in our Mansarovar, Jaipur studio. We take pride in the cut, finish, and textile quality of our creations. We want you to love your pieces, and we offer a clear, transparent exchange and alteration policy.

2. 7-Day Size Exchange & Fit Assistance

• The item must be unused, unwashed, unaltered by outside tailors, and in the exact condition received.
• All brand tags, boutique labels, and original protective packaging must remain intact.
• All our garments are crafted with generous inside margins, allowing our atelier team to adjust your piece if you prefer a customized fit over an exchange.

3. Custom Tailored & Bespoke Outfits

Garments custom-tailored to unique client body measurements, bespoke dye-lot orders, or customized silhouette alterations are cut exclusively for you and are therefore non-returnable. However, if any measurement adjustment is needed, our Jaipur studio master tailor will gladly provide complimentary alterations.

4. Transit Damage or Tailoring Discrepancies

In the rare scenario that your garment arrives damaged during courier transit, or if an incorrect style or size was dispatched:

• Please contact our concierge team on WhatsApp at +91 85957 46208 within 48 hours of package delivery.
• Share brief parcel opening photos or a short video highlighting the issue.
• Upon verification, we will immediately arrange a complimentary return pickup and rush dispatch of an inspected replacement piece at zero extra cost to you.

5. Order Cancellation Guidelines

Orders may be cancelled within 24 hours of placement, prior to the fabric being cut and queued for master tailoring. Once a piece has entered handcrafting or has been dispatched with our shipping partner, cancellation is no longer possible.

6. Refund Processing & Store Credit

Where a return refund is approved following atelier inspection of the returned garment:

• You may choose between Boutique Store Credit (valid for 12 months with no expiry rush) or a refund to the original payment source.
• Bank / UPI refunds are processed within 5 to 7 business days following our inspection confirmation.
• Cash on Delivery (COD) refunds will be issued via direct NEFT / UPI bank transfer to the client's verified account.

7. How to Initiate an Exchange or Return

To start your exchange or return request, simply connect with our dedicated boutique concierge team: